Shipping Policy

Effective June 15, 2022

Clean Concepts Group, Inc. (“we” and “us”) is the operator of (https://northstarhotsy.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Customers are provided with the option of choosing their preferred shipping method at checkout. Payment for shipping will be collected with the purchase.

2. Free Standard Shipping

Orders over $349 USD, before tax, are eligible for free standard shipping to the 48 contiguous United States.  Shipments being delivered to Alaska, Hawaii, and AA, AE, AP addresses are excluded from this offer.

Orders over $699 USD, before tax, are eligible for free standard shipping to Canada. Shipments being delivered to Northwestern Territories, Nunavut, and Yukon Territories are excluded from this offer. 

Orders that include a Hotsy, Karcher, Landa, Annovi Reverberi, General Pump, or Legacy pressure washer pump are eligible for free standard shipping to the 48 contiguous United States and Canada. Shipments being delivered to Alaska, Hawaii, Northwestern Territories, Nunavut, Yukon Territories and AA, AE, AP addresses are excluded from this offer.

Customers who select the free standard shipping option allow us to choose the courier and shipping method that will be used to deliver your items. 

3. Next-Day / Overnight Shipping

To ensure delivery on the following business day, all next-day or overnight shipping orders must be placed by 10:00am Pacific Time, Monday-Friday.  Orders that have selected next-day or overnight shipping that are not placed by 10:00am will likely be delayed an additional business day for processing and transit.

4. Tracking Notifications

Customers will receive a tracking link via email. They will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

6. Duties & Taxes

6.1 Sales Tax

Any applicable sales tax will be applied to orders at the time of checkout. 

6.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid by the customer when the shipment arrives at its destination.  If you refuse to pay these duties when the shipment arrives at your its destination country, your shipment may be returned to Clean Concepts Group, Inc. at the customer’s expense.

7. Lost or Damaged Packages

If your parcel has damaged in-transit, or if the expected delivery date has been exceeded by more than 5 business days, please contact our customer service department at (509) 547-2323 so we may begin an investigation with the courier.

We will process a refund or replacement if and when the carrier has deemed that they are responsible for the package being lost or damaged

8. Additional Shipping Details

8.1 Change of Delivery Address

For change of delivery address requests, we can change the address at any time before the order has been processed for shipping. 

8.2 P.O. Box & Military Address Shipping

Clean Concepts Group Inc will not ship to P.O. Box addresses. A physical mailing address is required for shipping.

Orders sent to APO, & FPO addresses will utilize USPS shipping services only.  We are unable to offer couriers services to these locations. 

9. Customer service

For all customer service enquiries, please phone us during regular business hours, 7:30am-4:00pm (Pacific Time), Monday-Friday, at (509) 547-2323 or email us at info@northstarhotsy.com.

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