FAQs
Got a question? We’ve got an answer for you!
We have a saying here at Northstar Clean Concepts. “You don’t know what you don’t know…”
Whether you’re interested in purchasing commercial cleaning equipment, or parts for your machine, we know you’re bound to have some questions at some point. That’s why we’ve gathered the answers to some of our most commonly asked questions for you here in one convenient place.
If you have a questions that’s not covered here, contact us and we’ll be happy to assist!
Equipment Sales
We do offer some of our base model cleaning equipment for sale online. However, most of the equipment we sell is only available for purchase by calling one of our Product Specialists.
Why? Because we want to sell you a product that is right for your unique application, rather than provide you with a “cookie cutter” solution. We are looking for long term relationships. We treat people the way we want to be treated, honest and fair. We won’t push you on extras you don’t require, nor will we let you walk away with equipment that can’t do the job you need it to do.
To get the cleaning equipment that is right for YOU,
call one of Northstar’s Product Specialists at (509) 547-2323 between 7:30a-4:00p (Pacific Time), Monday-Friday.
We offer equipment financing for qualified businesses through our financial partner Lease Consultants Corp. For more information call one of our Product Specialists at (509) 547-2323 between 7:30a-4:00p (Pacific Time), Monday-Friday, or visit our Financing Page.
Every type of equipment we sell comes with a manufacturer’s warranty.
Northstar also provides a 1-Year Labor Warranty for most of the equipment we sell within our service territory as well.
To get specific details on the warranties available for the equipment you are interested in, or to determine if you are covered by our service territory, call one of our Product Specialists at (509) 547-2323 between 7:30a-4:00p (Pacific Time), Monday-Friday.
Parts Sales
Check Your Operator’s Manual:
The operator’s manual that came with your machine is often the best place to look for the parts you need for your pressure washer. Commercial brands like Hotsy, Karcher, Landa, Alkota, and others will typically include a parts breakdown in the manual.
If You Don’t Have an Operator’s Manual:
Give us a call at (509) 547-2323 between 7:30a-4:00p (Pacific Time), Monday-Friday. To get you the parts you need be prepared to let us know:
- The brand of your pressure washer
- The manufacturer’s number
- The serial number
- The date code
This information may differ slightly between manufacturers, but everything we will need to get you the correct parts can be found on the machine’s data tag.
If You Can’t Find or Read Your Data Tag:
Don’t worry! Call us or send us a message anyway. We will ask you to text or email us detailed pictures of your pressure washer that we will use to try and identify the machine, and problem part(s).
If you’re not sure what’s causing the problem, it also makes sense that you may not know what part you need to fix it.
If you don’t know what part you need, don’t worry. Call us at (509) 547-2323 between 7:30a-4:00p (Pacific Time), Monday-Friday, and our team of Parts Professionals will talk through the issue with you and help you determine what part(s) you’ll need to fix it.
We do sell some universal parts that work with most brands of pressure washers. We also carry a handful of accessories that are specifically designed for use with the types of pressure washers that are commonly referred to as “residential”, “hobby”, “consumer”, or “home & garden” brands.
However, our primary focus at Northstar Clean Concepts is on providing commercial grade cleaning equipment and parts. To acquire parts for Ryobi, Craftsman, Greenworks, Generac, SunJoe, Troy-Bilt, and other similar brands purchased from large retailers, you will generally have to contact the manufacturer directly.
The products we do have available for residential pressure washers can be found by clicking here.
Before Placing An Order...
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the item(s) in the order. In most cases, you will be provided with the option of choosing your preferred UPS shipping method at checkout.
To find available shipping options and pricing, simply add items to your shopping cart, go to the Shopping Cart or Checkout pages of the website, then enter the destination city, state, and zip code to see your options.
Exceptions: If your order is being shipped via LTL Freight or being delivered to an APO/FPO address, you will only be provided with one shipping option at checkout. For complete details please view our Shipping Policy.
Order Processing:
We do our best to process and ship most orders within 1 business day. However, we are a small business, and depending on which of our warehouses your products are shipping from we may require additional 1-2 days to complete the order.
If there are any other delays in processing your order aside from this we will notify you immediately and provide you with the option of waiting, or receiving a full or partial refund.
Shipping Times:
We offer the following UPS services for most of our shipments within the United States:
- Next Day Air
- 2nd Day Air
- 3 Day Select
- Ground (Approx. 1-5 business days)
We offer the following UPS services for most of our shipments within Canada:
- Worldwide Saver (Approx. 1 business day)
- Worldwide Expedited (Approx. 2 business days)
- Standard (Approx. 1-5 business days)
Shipping Cutoffs:
- Orders with expedited shipping placed after 12:00pm (Pacific Time) may not ship until the following business day.
- Orders placed after 3:00pm (Pacific Time) may not ship until the following business day.
- Orders placed on weekends, major holidays, or after our regular business hours (7:30pm-4:00pm Pacific Time) will not be processed until the following business day.
Unfortunately, no. We are only able to fulfill orders and ship products within the United States (including APO/FPO addresses), and Canada.
At present we are only colleting sales tax for residents of the following states: Washington. If you are located in one of theses states and are a tax exempt organization, please contact one of our Customer Service Representatives at (509) 547-2323 to get set up with a tax exempt account.
Orders shipped to Canada my require import duties and taxes to be paid when the shipment arrives at its destination.
We offer account creation at Checkout. To create an account, follow these steps.
- Add items to your cart.
- Proceed to the “Checkout” page.
- Locate the highlighted field called Create An Account? under the billing details.
- Check the box and enter a username.
- You will receive an email with a temporary password and login instructions when you complete your order.
After Placing An Order...
An order confirmation will be sent to the email address provided in the Billing Information section at Checkout, or to the email address associated with your account.
If you don’t see it after placing your order be sure to look in your Junk/Spam folder for an email sent from [email protected].
If you require a formal invoice for any reason, please contact our Customer Service team at (509) 547-2323 between 7:30a-4:00p (Pacific Time), Monday-Friday and we’ll be happy to get you a copy.
UPS tracking information will be sent to the email address provided in the Billing Information section at Checkout, or to the email address associated with your account. This email will be sent to you from ShipStation, our shipment processing service.
If you’re unable to locate it check your Junk/Spam folder for an email from [email protected].
If you cannot locate your tracking number in your email, please contact our Customer Service team at (509) 547-2323 between 7:30am-4:00pm (Pacific Time), Monday-Friday and we’ll be happy to provide you with an update.
Exception: If your order is being shipped via LTL Freight, one of our Customer Service Representatives will contact you directly to provide you with your tracking information.
(509) 547-2323